This policy explains how cancellations, booking changes and refunds are handled for A1 Party Hire bookings.
Booking confirmation
A booking is confirmed only after A1 Party Hire accepts the booking and required payment or deposit has been received.
Customer cancellation
If you need to cancel, please contact us as soon as possible. Refund eligibility may depend on the notice period, booking type, preparation work completed and whether items were reserved for your event.
Short notice cancellation
Cancellations made close to the event date may not be eligible for a full refund because products may have already been reserved, prepared or scheduled for delivery.
Date changes
We will try to help with date changes where possible. Changes are subject to availability.
A1 Party Hire cancellation
If we cannot supply a confirmed item due to circumstances outside our control, we will contact you to offer a suitable alternative or discuss refund options.
Delivery or setup fees
Delivery, pickup or setup fees may be non-refundable where work has already started, travel has occurred or staff have been allocated.
Refund processing
Approved refunds will be processed using the agreed payment method where possible.